Refund & Returns Policy
Refund & Returns Policy
Last updated: 24/07/2026
At EveryNook, we comply with the Australian Consumer Law (ACL).
Please read this policy carefully before making a purchase.
1. Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect selection, or failure to read product descriptions.
Please choose carefully before completing your purchase.
1A. Fit Guarantee — Ceiling Fan Blade Covers
Our Ceiling Fan Blade Covers are guaranteed to fit any ceiling fan blade measuring at least 25cm in length and 5cm in width — this covers the vast majority of ceiling fans installed in Australian homes.
If your product genuinely does not fit your ceiling fan blades, this is not treated as a change of mind under Section 1 above — you are covered by this Fit Guarantee instead.
To claim a Fit Guarantee refund:
- Contact us within 14 days of receiving your order at support@everynook.com.au; and
- Include a clear photo of the affected fan blade with a tape measure or ruler laid against it, showing both the length and width of the blade legibly in the same image.
This evidence lets us verify each claim and keep offering this guarantee in good faith. A request made without this evidence, or with images that don’t clearly show the blade’s measurements, will not qualify for a refund under this guarantee.
Once verified, we’ll process your refund to your original payment method within 5–10 business days (see Section 6). We may ask you to return the unused product to us, at our cost.
Nothing in this section limits your rights under the Australian Consumer Law — see Section 8.
2. Faulty, Damaged or Defective Products
Under Australian Consumer Law, you are entitled to a remedy if a product:
- Is faulty or defective
- Is unsafe
- Is significantly different from the description
- Does not do what we said it would do
- Does not meet acceptable quality standards
If your product is faulty, please contact us within 14 days of receiving your order at:
Please include:
- Your order number
- A description of the issue
- Clear photos or video evidence of the fault
If the issue is confirmed:
- For a major failure, you are entitled to a refund or replacement.
- For a minor problem, we may offer a repair, replacement, or refund at our discretion, in accordance with Australian Consumer Law.
We may require the item to be returned before issuing a remedy.
3. Shipping Methods & Tracking
At checkout, you can choose between Tracked Shipping or our standard delivery option.
If you select Tracked Shipping, your order will be sent with a carrier tracking number, and you will receive tracking details by email once your order has been dispatched.
If you do not select Tracked Shipping, your order will be sent using regular mail. Regular mail does not include tracking, and EveryNook is unable to provide tracking information, transit updates, or proof of delivery for orders sent this way.
We recommend choosing Tracked Shipping if you would like visibility over your order's location and estimated delivery.
4. Orders Not Received
If your order has not arrived within a reasonable timeframe:
- Please contact us within 30 days of dispatch confirmation.
- If your order was sent with Tracked Shipping, we will investigate with the shipping carrier. If the parcel is confirmed lost in transit, we will offer a replacement or refund.
- If your order was sent using regular (untracked) mail, we are unable to trace the parcel or obtain confirmation from the carrier, as no tracking is available for this shipping method. We will still do our best to assist you, in accordance with your rights under the Australian Consumer Law.
We are not responsible for:
- Incorrect addresses provided at checkout
- Parcels marked as delivered by the carrier
5. Return Process
If a return is approved:
- Items must be returned in original condition unless faulty.
- Return shipping costs are the responsibility of the customer unless the product is confirmed faulty.
- We recommend using a tracked shipping method.
6. Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
7. Pre-Order Policy
When you place a pre-order with us, you are reserving an item from an upcoming stock delivery. By completing a pre-order purchase you confirm that you understand and agree to the following terms.
Dispatch & Delivery: All pre-orders will be dispatched on a priority basis immediately upon stock arriving. You will receive a dispatch confirmation email with tracking information as soon as your order has been sent.
Refund Guarantee: If your pre-order has not been dispatched by 30th September 2026 for any reason, including but not limited to stock delays, shipping complications, or supplier issues, you will automatically receive a full refund to your original payment method within 5–10 business days. No action is required from you. You will be notified by email if this applies to your order.
Cancellations: You may cancel your pre-order at any time before your order has been dispatched by contacting us at support@everynook.com.au. A full refund will be processed within 5–10 business days.
Payment: Full payment is collected at the time of placing your pre-order. By placing a pre-order, you authorise this charge with the understanding that your item will be dispatched once stock arrives as outlined above.
Changes to Expected Dates: In the unlikely event that our stock arrival date changes, we will contact you via the email address provided at checkout as soon as we are aware. You will always have the option to cancel for a full refund if the new date does not work for you.
8. Consumer Guarantees
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
If you have questions, please contact us at: